DELIVERIES AVAILABLE IN SAN DIEGO, CA ONLY

FAQ

ABOUT US

Who are we?

About Keto Dessert Company: Founded in 2016. We are deep believers in using a Ketogenic lifestyle to reverse--if not cure--metabolic diseases from Obesity to Diabetes to PCOS, and even Cancers. Learn more

Is it safe to shop with you?

Absolutely! We are tirelessly committed to providing a safe and secure online shopping experience so that you can shop with confidence. 

Learn More:

 

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      DELIVERY

      We are your delivery options?

      Click here for detailed delivery information. 

      When is my order delivered? 

      All orders will be delivered between 10am - 4pm on your chosen date of delivery, to the location indicated in your "shipping" address.

      Help! I have not received my package. 

      If you do not receive your package within the estimated delivery time, please drop us an email and we will investigate the matter immediately. We guarantee a 100% Full Refund if you do not receive your order. For more information on Refund Policy, click here. 

      ORDER AND REFUND

      What if I am unsatisfied with my order?

      We offer 100% refund back guarantee if you find any defects or any other issues (send us a picture). Your satisfaction is our priority and rest assure we will treat every case personally. For more information, please refer to our refund policy.

      I would like to return my purchase!

      As our items are perishable, we do not accept returns, however, if you are not 100% satisfied with your order, see the above instructions regarding our refund policy.

      Typically, it takes about 3-5 Business Days for us to complete your refund. Your refund will be issued back to the original payment method you selected for the purchase (i.e. Credit/Debit Card or PayPal)

      If you have any further queries, please do not hesitate to drop us an email. We are happy to help!

      How long does it take to receive my refund?

      Typically, it will take about 5 - 10 Business Days for for you to receive your refund depending on your bank. Your refund will be issued back to the original payment method you selected for the purchase (i.e. Credit/Debit Card or PayPal)

      PAYMENT INFORMATION

      Is it safe to use my credit/debit card on your site?

      Yes! We understand your personal security and safety is of paramount importance. As affiliates of PayPal and Shopify Payments, we adhere to the strict electronic and physical measures to protect your devices and credit/debit card information from unauthorized access. 

      What forms of payment do you accept?

      Currently, we accept Credit/Debit card payment through Shopify Payments on our website for all orders.  We can also accept PayPal and Venmo - please contact us directly to use this method.

      I have a query or issue with my purchase.

      Please send us an email and we will respond to you within 24 hours. 

      Thank you for shopping with us!